What is 365Ticketing ?
Ticketing solution with the following features: automatic ticket creation from emails, automatic ticket assignment and deadline calculation, root cause analysis, productivity reports, automatic communications sent to the end user, calculus of incidents' resolution time which facilitates invoice and quote issuance. _x000D_ Benefits: increased operational efficiency, high end-users level of satisfaction and loyalty, low rate of repeat incidents, equitable workload of the personnel in charge with tickets