Akio.CX

Akio.CX (FREE)

by Akio

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What is Akio.CX ?

Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge.

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About Akio.CX

Akio.CX is owned by Akio . Head Quartered in . Akio was founded in the ---- Akio.CX product is Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge. . Some notable features that are mentioned by Akio, are Topic Clustering Taxonomy Classification Tagging Summarization Language Detection Graphical Data Presentation Document Filtering Boolean Queries Trend Tracking Reputation Management Influencer Tracking Impact Scoring Configurable Alerts Competitive Analysis Audience Segmentation Review Notification Review Monitoring Negative Feedback Management Website Visitor Tracking Transfers/Routing Geo Targeting Canned Responses Full Text Search Decision Tree Content Management Collaboration Cataloging/Categorization Voice Mail Voice Customization Text to Speech Survey Management Phone Key Input Multiple Scripts Call Routing Call Center Workflow Management Virtual Assistant Social Media Integration Performance Metrics Knowledge Base Email Management Call Center Management Appointment Management Alerts / Escalation Complaint Monitoring Call Reporting Text Analysis Sentiment Analysis Predictive Analytics Dashboard Live Chat Communication Management Analytics Template Management Personalization On-Demand Communications Email Distribution Chat / Messaging Social Media Monitoring Routing Issue Tracking Forms Management Feedback Management Customer Complaint Tracking Complaint Classification Reporting/Analytics Queue Management Progressive Dialer Outbound Call Center Manual Dialer Interactive Voice Response (IVR) Inbound Call Center Escalation Management Campaign Management Call Scripting Call Recording Call Logging Blended Call Center Ticket Management Service Level Agreement (SLA) Management Real-time Chat Network Monitoring Multi-Channel Communication Knowledge Base Management Interaction Tracking Email Integration Document Storage Customizable Branding Automated Routing Alerts / Escalation . On ClickFQ, Akio.CX is rated with ClickFQ Score of 0.0 . To know more about ClickFQ Score click here . Top cometitors of Akio.CX are .