eDesk

EDesk (FREE)

by XSellco

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What is eDesk ?

EDesk gathers customer interactions from your website, marketplaces and all your social channels into a simple dashboard that your team will love. Spread the customer support load equally among your team, or automatically assign queries to those best suited to solving the issue. With order, product and delivery data to hand, use snippets and pre-built templates to send fast, personalized replies. For common questions eDesk's A.I. will suggest your response so you can answer in just one click.

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Return Days 0 Days
Payment Terms Standard - customer can pay before or after delivery
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About eDesk

EDesk is owned by xSellco . Head Quartered in Ireland. xSellco was founded in the ---- eDesk product is eDesk gathers customer interactions from your website, marketplaces and all your social channels into a simple dashboard that your team will love. Spread the customer support load equally among your team, or automatically assign queries to those best suited to solving the issue. With order, product and delivery data to hand, use snippets and pre-built templates to send fast, personalized replies. For common questions eDesk's A.I. will suggest your response so you can answer in just one click. . Some notable features that are mentioned by xSellco, are Workflow Management Social Media Integration Queue Management Performance Metrics Live Chat Alerts / Escalation Ticket Management Service Level Agreement (SLA) Management Self Service Portal Real-time Chat Multi-Channel Communication Interaction Tracking Email Integration Automated Routing Alerts / Escalation . On ClickFQ, eDesk is rated with ClickFQ Score of 0.0 . To know more about ClickFQ Score click here . Top cometitors of eDesk are .