eGain Knowledge

EGain Knowledge (FREE)

by EGain Communications

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What is eGain Knowledge ?

EGain Knowledge+AI, powered by Artificial Intelligence, enables transformative customer service and sustainable business differentiation for companies by making consistent knowledge available 24/7 to contact center agents. It improves core customer service and contact center metrics, like NPS, FCR (First-Contact Resolution), AHT (Average Handle Time), agent training time, etc., saving companies millions in the process.

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About eGain Knowledge

EGain Knowledge is owned by eGain Communications . Head Quartered in . eGain Communications was founded in the ---- eGain Knowledge product is eGain Knowledge+AI, powered by Artificial Intelligence, enables transformative customer service and sustainable business differentiation for companies by making consistent knowledge available 24/7 to contact center agents. It improves core customer service and contact center metrics, like NPS, FCR (First-Contact Resolution), AHT (Average Handle Time), agent training time, etc., saving companies millions in the process. . Some notable features that are mentioned by eGain Communications, are Self Service Portal Knowledge Base Management Full Text Search Discussion Boards Decision Tree Content Management Collaboration Cataloging/Categorization . On ClickFQ, eGain Knowledge is rated with ClickFQ Score of 0.0 . To know more about ClickFQ Score click here . Top cometitors of eGain Knowledge are .