FocalScope

FocalScope (FREE)

by FocalScope

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What is FocalScope ?

Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.

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About FocalScope

FocalScope is owned by FocalScope . Head Quartered in . FocalScope was founded in the ---- FocalScope product is Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free. . Some notable features that are mentioned by FocalScope, are Website Visitor Tracking Transfers/Routing Third Party Integration Screen Sharing Proactive Chat Offline Form Geo Targeting Canned Responses Workflow Management Surveys & Feedback Social Media Integration Performance Metrics Live Chat Knowledge Base Email Management Call Center Management Appointment Management Alerts / Escalation Reporting/Analytics Queue Management Progressive Dialer Predictive Dialer Outbound Call Center Manual Dialer Interactive Voice Response (IVR) Inbound Call Center Escalation Management Campaign Management Call Scripting Call Recording Call Logging Blended Call Center Ticket Management Service Level Agreement (SLA) Management Self Service Portal Real-time Chat Network Monitoring Multi-Channel Communication Knowledge Base Management Interaction Tracking IT Asset Management Email Integration Document Storage Customizable Branding Automated Routing Alerts / Escalation . On ClickFQ, FocalScope is rated with ClickFQ Score of 0.0 . To know more about ClickFQ Score click here . Top cometitors of FocalScope are .