Freshdesk

Freshdesk (FREE)

by Freshworks

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What is Freshdesk ?

Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 150,000 customers, including Bridgestone, HP, Harvard University and DHL.

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About Freshdesk

Freshdesk is owned by Freshworks . Head Quartered in United States. Freshworks was founded in the ---- Freshdesk product is Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 150,000 customers, including Bridgestone, HP, Harvard University and DHL. . Some notable features that are mentioned by Freshworks, are Full Text Search Discussion Boards Decision Tree Content Management Collaboration Cataloging/Categorization Task Management Recurring Issues Project Management Issue Auditing Escalation Management Assignment Management Work Order Management Service History Tracking Scheduling Online Time Clock Mobile Access Electronic Signature Dispatch Management Contact Database Workflow Management Virtual Assistant Surveys & Feedback Social Media Integration Queue Management Performance Metrics Knowledge Base Email Management Call Center Management Appointment Management Alerts / Escalation Survey/Poll Management Predictive Analytics Multi-Channel Data Collection Knowledge Management Dashboard Customer Segmentation Live Chat Gamification Feedback Collection Content Syndication Community Management Communication Management Analytics Survey Management Social Media Monitoring Routing Issue Tracking Forms Management Feedback Management Customer Complaint Tracking Complaint Classification Case Management Ticket Management Service Level Agreement (SLA) Management Self Service Portal Real-time Chat Network Monitoring Multi-Channel Communication Knowledge Base Management Interaction Tracking IT Asset Management Email Integration Customizable Branding Automated Routing Alerts / Escalation . On ClickFQ, Freshdesk is rated with ClickFQ Score of 0.0 . To know more about ClickFQ Score click here . Top cometitors of Freshdesk are .