What is Intelligent Engagement ?
Intelligent Engagement, our flagship technology, applies machine-learning within an intelligent decision-engine to analyse and model customer journeys, from the website, in real-time, to deliver customers to the right channels at the right time._x000D_ _x000D_ Intelligent Engagement routes customers to their best (or next-best) matched sales or service channelcoupled with the online journey data to make future customer interactions a success.