RichDesk

RichDesk (FREE)

by Richmond Systems

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What is RichDesk ?

Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal.

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About RichDesk

RichDesk is owned by Richmond Systems . Head Quartered in . Richmond Systems was founded in the ---- RichDesk product is Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal. . Some notable features that are mentioned by Richmond Systems, are Release & Deployment Management Project Management Problem Management Incident Management Change Management Availability Management Asset Tracking Supplier Management Maintenance Management Inventory Management Contract/License Management Configuration Management Surveys & Feedback Queue Management Knowledge Base Alerts / Escalation Ticket Management Service Level Agreement (SLA) Management Self Service Portal Network Monitoring Multi-Channel Communication Knowledge Base Management Interaction Tracking IT Asset Management Email Integration Customizable Branding Automated Routing Alerts / Escalation . On ClickFQ, RichDesk is rated with ClickFQ Score of 0.0 . To know more about ClickFQ Score click here . Top cometitors of RichDesk are .