Sparkcentral

Sparkcentral (FREE)

by Sparkcentral

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What is Sparkcentral ?

At Sparkcentral we enable you to improve your customer experience and at the same time increase your service operations efficiency. Since 2012 our visionary SaaS platform for Digital Customer Service, referred to as the AMD (Asynchronous Messaging Distribution) platform, has developed into a well established SaaS platform in the global contact center technology space.

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About Sparkcentral

Sparkcentral is owned by Sparkcentral . Head Quartered in . Sparkcentral was founded in the ---- Sparkcentral product is At Sparkcentral we enable you to improve your customer experience and at the same time increase your service operations efficiency. Since 2012 our visionary SaaS platform for Digital Customer Service, referred to as the AMD (Asynchronous Messaging Distribution) platform, has developed into a well established SaaS platform in the global contact center technology space. . Some notable features that are mentioned by Sparkcentral, are Text-to-Win Shortcodes Scheduled Messaging Polls/Voting Mobile Keywords Mobile Coupons Message Personalization Mass Texting MMS 2-Way Messaging Website Visitor Tracking Transfers/Routing Third Party Integration Proactive Chat Offline Form Customizable Branding Canned Responses Workflow Management Surveys & Feedback Self Service Portal Performance Metrics Knowledge Base Email Management Call Center Management Survey/Poll Management Predictive Analytics Multi-Channel Data Collection Dashboard Live Chat Feedback Collection Communication Management Analytics Multi-Channel Communication Mobile Messaging Human Handover Group Messaging Email Automation Chatbot Audience Segmentation Virtual Assistant Sentiment Analysis Reusable Components Pre-configured Bot On-Screen Chats Omni-Channel Multi-Language Intent Recognition Contextual Guidance Contact Management File Sharing Chat / Messaging Reporting/Analytics Real-time Chat Queue Management Escalation Management Social Media Integration Internal Chat Integration . On ClickFQ, Sparkcentral is rated with ClickFQ Score of 0.0 . To know more about ClickFQ Score click here . Top cometitors of Sparkcentral are .