Zendesk

Zendesk (FREE)

by Zendesk

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$0.00

What is Zendesk ?

Zendesk Talk is a call center tool built right into our help desk software. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. See why more than 200,000 companies use Zendesk to lower their costs, raise productivity, and increase customer satisfaction. Enable Zendesk Talk with our help desk solution today. Already have your own call center? Integrate seamlessly with an API connection to our help desk.


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About Zendesk

Zendesk is owned by Zendesk . Head Quartered in United States. Zendesk was founded in the ---- Zendesk product is Zendesk Talk is a call center tool built right into our help desk software. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. See why more than 200,000 companies use Zendesk to lower their costs, raise productivity, and increase customer satisfaction. Enable Zendesk Talk with our help desk solution today. Already have your own call center? Integrate seamlessly with an API connection to our help desk. . Some notable features that are mentioned by Zendesk, are SLA Management Mobile Access Website Visitor Tracking Transfers/Routing Third Party Integration Screen Sharing Proactive Chat Offline Form Geo Targeting Canned Responses Full Text Search Discussion Boards Decision Tree Collaboration Cataloging/Categorization Task Management Recurring Issues Issue Scheduling Issue Auditing Assignment Management Voice Mail Voice Customization Text to Speech Phone Key Input Multiple Scripts Call Routing Call Center Release & Deployment Management Project Management Problem Management Contract/License Management Configuration Management Change Management Availability Management Asset Tracking Service Reporting Service Catalog Release Management Incident Management IT Asset Management Contract Management Ticket Management Knowledge Base Management Interaction Tracking Customizable Branding Win / Loss Analysis Usage Tracking/Analytics Revenue Management Onboarding Health Score Customer Lifecycle Management Customer Engagement Account Management Account Alerts Surveys & Feedback Knowledge Base Appointment Management Alerts / Escalation Complaint Monitoring Call Reporting 360 Degree Feedback Text Analysis Survey/Poll Management Sentiment Analysis Predictive Analytics Multi-Channel Data Collection Knowledge Management Dashboard Customer Segmentation Live Chat Gamification Feedback Collection Content Syndication Community Management Communication Management Churn Management Analytics Video Content Template Management Print Management Personalization On-Demand Communications Multi-Channel Communication Interactive Content Email Distribution Content Management Batch Communications Survey Management Social Media Monitoring Self Service Portal Routing Quality Assurance Management Issue Tracking Forms Management Feedback Management Customer Complaint Tracking Corrective Actions (CAPA) Complaint Classification Case Management Real-time Chat Queue Management Progressive Dialer Manual Dialer Interactive Voice Response (IVR) Inbound Call Center Escalation Management Call Scripting Call Recording Call Logging Blended Call Center . On ClickFQ, Zendesk is rated with ClickFQ Score of 0.0 . To know more about ClickFQ Score click here . Top cometitors of Zendesk are .